LiveTradingAI

Privacy Policy

Last updated: 10 May 2026 · Effective immediately for new users; 14 days notice for existing users on material changes

1. Who we are (Data Controller)

LiveTradingAI (referred to as "we", "us", "the Service") operates the Telegram bot @LiveTradingAiBot, the private signal channel LTAI Signals, and the web application at app.livetradingai.com.

Contact for all privacy matters: livetradingaihelp@gmail.com on Telegram.

Operating location: United Arab Emirates. By using the Service you consent to your data being processed in the UAE.

2. What data we collect

2.1 Data you give us directly

2.2 Data automatically generated by your use

2.3 Data we do NOT collect

• We do not collect your phone number (Telegram never shares it with bots)
• We do not collect your full address book / contacts
• We do not read messages in other Telegram chats
• We do not access your location
• We do not use third-party marketing analytics (no Google Analytics, no Meta Pixel)
• We do not fingerprint your device

3. Telegram-specific data handling

Because this Service runs on Telegram's infrastructure, there are some Telegram-specific points you should understand:

3.1 What Telegram sees vs. what we see

• Telegram (the company) sees all messages between you and our bot as they pass through Telegram's servers. This is how Telegram works. Their handling is governed by Telegram's own Privacy Policy.
• We (LiveTradingAI) receive each message via Telegram's Bot API only while our bot is active in a chat. We see:
  • Your numeric Telegram user ID
  • Your public username (e.g. @johndoe) if you have one set
  • Your first name (and last name if you've made it public)
  • The content of messages you send to our bot
  • Your language code
• We do not receive your phone number, email (on Telegram), password, or any data from other chats you're in.

3.2 What happens if you block or delete the bot

• If you block the bot: Telegram stops delivering our messages to you immediately. We still keep your account data until you explicitly request deletion (see section 7).
• If you remove the bot from your chat list: Same as blocking — we can no longer message you, but your data remains until deletion is requested.
• If you type /deleteaccount in the bot: We delete your personal account data (Chat ID, username, stored API keys, subscription record) within 7 days. Aggregate signal performance data may remain for analytics, but with no link to your identity.

3.3 Telegram channel (LTAI Signals)

If you join our private signal channel, Telegram manages your membership — we only see your chat ID if you've DM'd the bot or signed up via the web app. Leaving the channel does not by itself delete any data we hold about you.

4. How we use your data

• Deliver the Service — Send you signals, respond to commands, process payments, display your dashboard
• Account management — Verify subscription status, gate premium features
• Support — Handle your questions via Telegram, admin panel, or email
• Security — Detect fraud, abuse, unauthorized access
• Product improvement — Aggregate (anonymized) signal performance data to tune algorithms
• Legal compliance — Retain payment records as required by law

We do not use your data for: targeted advertising, selling to brokers/data buyers, training general-purpose AI models, or any marketing other than our own product announcements to opted-in users.

5. Who we share data with

We share data only when strictly necessary to operate the Service:

We do not sell your data. We do not share it with advertisers, data brokers, or any third party not listed above.

6. How long we keep your data

7. Your rights & how to delete your data

You have the right to:

• Access — Request a copy of all personal data we hold about you
• Correct — Fix any inaccurate data
• Delete — Request full deletion of your personal data
• Export — Receive your data in machine-readable JSON format
• Object — Object to specific types of processing
• Withdraw consent — For processing that's based on consent (e.g. Google OAuth)

How to delete your data — three ways

1. In the bot: Type /deleteaccount and confirm. We delete your data within 7 days.
2. On the web: Dashboard → Settings → "Delete Account" button.
3. By message: DM livetradingaihelp@gmail.com with "Delete my account" and your chat ID.

For any other privacy request (access, export, correction), contact livetradingaihelp@gmail.com. We respond within 30 days. Responses are free of charge unless requests are unreasonable or repetitive.

If you are in the EU/UK and believe your rights have been violated, you may complain to your national data protection authority.

8. Security

• All web traffic uses HTTPS with TLS 1.3
• KuCoin API keys are encrypted at rest in our database
• Admin panel access requires a separate secret key and optional IP allow-list
• Database file permissions restricted to system owner only
• Rate limiting on all public endpoints
• Regular dependency updates and security patches

No system is 100% secure. If we discover a data breach affecting your personal information, we will notify you by Telegram DM and/or email within 72 hours, describe what happened and what we're doing about it, and report to supervisory authorities as required by law.

9. Cookies (web app only)

The web dashboard uses only essential cookies:

• Session token — Keeps you signed in (expires after inactivity)
• Admin session cookie — Only if you access the admin panel (HttpOnly, Secure, SameSite=Strict)

We do not use any marketing, advertising, or third-party analytics cookies. If you decline cookies, the web dashboard cannot function because we cannot maintain your sign-in state.

10. Children (under 18)

The Service is intended for adults only. We do not knowingly collect or process personal data from anyone under 18. If you believe a minor has created an account, please contact livetradingaihelp@gmail.com and we will delete the account within 7 days.

11. International users

We operate from the United Arab Emirates. By using the Service, you understand and consent that your data will be processed in the UAE and potentially transferred between our hosting providers and payment processors located outside your country.

If you are in the EU / UK / Switzerland, you retain all rights under GDPR / UK GDPR / Swiss FADP (access, rectification, erasure, portability, objection, restriction of processing, right to lodge a complaint with supervisory authority).

If you are in California, you have rights under CCPA (right to know, delete, correct, opt out of sale — note: we do not sell data).

12. Changes to this policy

We may update this Privacy Policy. When we make material changes, we will:

• Update the "Last updated" date at the top
• Announce the change via our Telegram channel and/or bot DM at least 14 days before the change takes effect
• For significant changes affecting data processing, request your renewed consent where legally required

Continued use of the Service after an announced change means you accept the updated terms.

13. Contact

• Privacy questions / data requests: livetradingaihelp@gmail.com on Telegram
• Web: livetradingai.com
• App: app.livetradingai.com
• Bot: @LiveTradingAiBot
• Channel: LTAI Signals